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sales & cancellation policy

GENERAL TERMS & CONDITIONS

Should you wish to book your stay with us, you can do so by clicking „RESERVE“ button on our website or by contacting our Reservations Team at e-mail: reservations@royaldubrovnik.com or at +385 20 440 122.

royal best available rate

Royal Best Available Rate is the exclusive & the most competitive online rate available only on Royal website.

  • This is an advanced purchase rate
  • Full payment will be done at in advance, upon making a reservation
  • This is a Non-Refundable Rate
  • Your credit card will be charged for the full amount upon placing a reservation

sales & cancellation policy

We thank you for your reservation. Please take note of our sales policy:
  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 11:00 on departure day.
  • Note that children aged 12 and older are charged the adult rate. Please include them in the number of adults.
  • The final accounts settlement is due at check-out.
  • City tax (applicable, charges may vary) is not included in the price.
  • The reservations may be not be cancelled.
  • Please feel free to contact our reservation office at the following e-mail address: reservations@royaldubrovnik.com for any additional info.
  • Hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.
  • For shortened stay, the same conditions as for no-show will be applied

royal secret deal rate

Royal Secret Deal is the exclusive & the most competitive online rate available only on Royal website.

sales & cancellation policy

  • The reservation will be held until 48:00, on arrival date
  • Free cancellation 48 hours (2 days) prior to arrival.
  • In case of no show, we will apply a cancellation fee of 100,00 % of reservation value.
  • In case of cancellation 2-0 days before arrival, hotel will charge a cancellation fee of 100.00% of the reservation value.
  • For shortened stay, the same conditions as for no-show will be applied

other conditons

We thank you for your reservation. Please take note of our sales policy:

  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 11:00 on departure day.
  • Note that children aged 12 and older are charged the adult rate. Please include them in the number of adults.
  • Valid credit card required as your reservation guarantee.
  • Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.
  • The final accounts settlement is due at check-out.
  • City tax (applicable, charges may vary) is not included in the price.
  • The reservations may be cancelled free of charge up to 2 days before the arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
  • Please feel free to contact our reservation office at the following e-mail address: reservations@royaldubrovnik.com for any additional info.
  • Hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.
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Dubrovnik old Town

4.9 km

to cable car

4.9 km

DUBROVNIK Airport (DBV)

24 km

Distance to Beach

5 M

Lapad Bay boardwalk

900 M

CUSTOMER SERVICE

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