{"id":40044,"date":"2025-06-06T08:53:15","date_gmt":"2025-06-06T08:53:15","guid":{"rendered":"https:\/\/www.royaldubrovnik.com\/?page_id=40044"},"modified":"2026-01-06T11:19:23","modified_gmt":"2026-01-06T11:19:23","slug":"green-globe-ethical-workforce-conduct-framework-2025","status":"publish","type":"page","link":"https:\/\/www.royaldubrovnik.com\/en\/sustainability-practices\/green-globe-ethical-workforce-conduct-framework-2025\/","title":{"rendered":"Green Globe Ethical Workforce & Conduct Framework 2025"},"content":{"rendered":"\t\t
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ethical employment code<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Standard:<\/strong><\/p>

Royal Hotels & Resort is fully committed to operating in accordance with all applicable local, national, and international labour laws, conventions, and standards<\/strong>, including but not limited to those established by the International Labour Organization (ILO)<\/strong> and the Labour Law of the Republic of Croatia<\/strong>.<\/p>

Policy & Commitment:<\/strong><\/p>

  • We uphold and promote the fundamental principles and rights at work<\/strong>, including:
    • Freedom of association<\/strong> and the right to collective bargaining<\/strong><\/li>
    • Elimination of all forms of forced or compulsory labour<\/strong><\/li>
    • Abolition of child labour<\/strong><\/li>
    • Elimination of discrimination<\/strong> in respect of employment and occupation<\/li><\/ul><\/li>
    • We ensure all employees are legally employed<\/strong>, with access to clear contracts, and are informed of their rights, responsibilities, and compensation<\/strong>.<\/li>
    • All wages, working hours, overtime, and benefits comply with Croatian labour legislation<\/strong> and meet or exceed minimum wage and legal requirements<\/strong>.<\/li><\/ul>

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      Procedures:<\/strong><\/p>

      1. Employment contracts<\/strong> are issued and signed in accordance with Croatian labour law, and stored confidentially by HR.<\/li>
      2. Work permits<\/strong> are verified for all non-EU\/foreign employees.<\/li>
      3. Regular HR audits<\/strong> are conducted to ensure full compliance with labour legislation and internal standards.<\/li>
      4. Grievance procedures<\/strong> are available to all staff, guaranteeing safe and anonymous channels to report violations without retaliation.<\/li>
      5. All managers and HR staff receive annual training<\/strong> on labour rights, anti-discrimination, and ethical recruitment.<\/li><\/ol>

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        Rules & Regulations:<\/strong><\/p>

        • Child labour and forced labour are strictly prohibited<\/strong>.<\/li>
        • Any form of harassment, discrimination, or abuse in the workplace is grounds for immediate disciplinary action<\/strong>.<\/li>
        • Employees are entitled to rest periods<\/strong>, weekly time off<\/strong>, holidays<\/strong>, and maternity\/paternity leave<\/strong> in line with Croatian law.<\/li>
        • Contractors and third-party partners must adhere to the same labour standards<\/strong>, as outlined in our supplier code of conduct.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          Standard:<\/strong><\/p>

          Royal Hotels & Resort enforces a zero-tolerance policy<\/strong> toward any form of sexual exploitation, with particular emphasis on the protection of children and teenagers<\/strong>. We are committed to aligning with national laws<\/strong>, the UN Convention on the Rights of the Child<\/strong>, and international tourism industry standards<\/strong> for child protection.<\/p>

          Policy & Commitment:<\/strong><\/p>

          • The exploitation of children, adolescents, or any vulnerable individuals \u2014 in any form \u2014 is strictly prohibited<\/strong> and considered a criminal act<\/strong>.<\/li>
          • We actively contribute to the prevention of child exploitation in travel and tourism<\/strong>, in line with The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism (The Code)<\/strong>.<\/li>
          • All staff, suppliers, contractors, and guests are expected to uphold these values<\/strong> and report any suspicious behavior immediately.<\/li><\/ul>

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            Procedures:<\/strong><\/p>

            1. All staff receive mandatory training<\/strong> on recognizing, preventing, and reporting signs of child exploitation.<\/li>
            2. Clear reporting mechanisms are in place for employees, guests, and partners to report suspicious activity confidentially and without fear of retaliation.<\/li>
            3. Any suspected case of child or teen sexual exploitation is immediately reported to the local authorities<\/strong> and relevant child protection organizations<\/strong>.<\/li>
            4. All recruitment and employment practices<\/strong> include background checks and verification to prevent the employment of individuals with histories of exploitation or abuse.<\/li>
            5. The hotel cooperates with local NGOs and authorities to raise awareness<\/strong> and support broader community-based prevention efforts.<\/li><\/ol>

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              Rules & Regulations:<\/strong><\/p>

              • Guests, employees, or contractors engaging in, supporting, or ignoring<\/strong> any form of sexual exploitation \u2014 especially of minors \u2014 will face immediate termination<\/strong>, reporting to authorities<\/strong>, and legal action<\/strong>.<\/li>
              • Staff are obligated to intervene<\/strong> and\/or report any suspicious behavior involving minors.<\/li>
              • Promotional materials and online content do not exploit children or youth<\/strong>, and the hotel refrains from engaging in or supporting tourism activities that do.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                Standard:<\/strong><\/p>

                Royal Hotels & Resort maintains a strict policy of non-discrimination<\/strong> and equal treatment<\/strong> for all individuals, regardless of their race, color, nationality, gender, sexual orientation, gender identity, religion, age, disability, or cultural background<\/strong>.<\/p>

                Policy & Commitment:<\/strong><\/p>

                • We do not tolerate<\/strong> any form of racial, ethnic, sexual, gender-based, or identity-based discrimination<\/strong> in the workplace, guest interactions, or supplier relationships.<\/li>
                • We actively promote a work environment that is inclusive, respectful, and safe<\/strong> for all staff, guests, and visitors.<\/li>
                • Our policies are aligned with:
                  • The Croatian legal system (Constitution of Croatia, Anti-discrimination Law, Labour Law, Gender Ezuality Law etc.) <\/strong><\/li>
                  • The EU Convention on Protection of Human Rights and Fundamental Rights<\/strong><\/li>
                  • International human rights conventions including ILO standards<\/strong><\/li><\/ul><\/li><\/ul>

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                    Procedures:<\/strong><\/p>

                    1. All employees receive training on diversity, inclusion, and anti-discrimination<\/strong> as part of onboarding and regular refreshers.<\/li>
                    2. Any reported act of discrimination or harassment is subject to a formal investigation<\/strong> by Human Resources or designated Ethics Officers.<\/li>
                    3. Clear, anonymous reporting channels<\/strong> exist to protect those who report discriminatory behavior.<\/li>
                    4. Internal audits are conducted to ensure fairness in hiring, promotion, compensation<\/strong>, and disciplinary procedures.<\/li>
                    5. Marketing and communications are reviewed to reflect the resort\u2019s inclusive values<\/strong> and avoid harmful stereotypes or bias.<\/li><\/ol>

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                      Rules & Regulations:<\/strong><\/p>

                      • Discriminatory behavior, including verbal abuse, exclusion, or unequal treatment based on race or sexual identity, is grounds for disciplinary action<\/strong>, up to and including termination of employment<\/strong>.<\/li>
                      • All guests, vendors, and partners are expected to respect our non-discrimination policy<\/strong> while on resort property.<\/li>
                      • Harassment, bullying, or sexual misconduct<\/strong> is strictly prohibited and will be addressed in accordance with company disciplinary procedures and legal frameworks.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                        Standard:<\/strong><\/p>

                        Royal Hotels & Resort maintains adopted Code of Conduct<\/strong> that clearly defines and prohibits all forms of exploitation<\/strong>, including but not limited to sexual exploitation, labor exploitation, human trafficking, and abuse of power or vulnerability<\/strong>. This Code is fully integrated into our working and operational culture and supported by training programs, educational materials, and active staff engagement<\/strong>.<\/p>

                        Policy & Commitment:<\/strong><\/p>

                        • The Code of Conduct outlines the expected ethical behavior<\/strong> of all employees, management, contractors, and guests, specifically forbidding any activity that involves exploitation of people<\/strong>, especially children, women, migrants, or economically vulnerable individuals<\/strong>.<\/li>
                        • We are committed to conducting our business with integrity, fairness, and full respect for human dignity<\/strong>.<\/li>
                        • The Code is aligned with:
                          • Croatian criminal and labour laws<\/strong><\/li>
                          • International human rights frameworks<\/strong><\/li>
                          • UN Guiding Principles on Business and Human Rights<\/strong><\/li><\/ul><\/li><\/ul>

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                            Procedures:<\/strong><\/p>

                            1. The Code of Conduct is shared with all new employees<\/strong> and included in employee manuals, contracts, and onboarding materials.<\/li>
                            2. All staff are required to complete annual training<\/strong> covering:
                              • Types of exploitation<\/li>
                              • Signs and indicators<\/li>
                              • How to intervene or report<\/li>
                              • The role of tourism in preventing exploitation<\/li><\/ul><\/li>
                              • The Code is visibly posted in back-of-house areas<\/strong> and accessible via internal digital platforms.<\/li>
                              • Educational materials (posters, brochures, intranet modules) reinforce awareness and staff responsibilities throughout the year.<\/li>
                              • Staff and managers must sign an annual acknowledgment<\/strong> of the Code of Conduct and its importance.<\/li><\/ol>

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                                Rules & Regulations:<\/strong><\/p>

                                • Any employee found participating in, enabling, or ignoring exploitation may be subject to immediate dismissal<\/strong> and legal action.<\/li>
                                • Guests or contractors violating the Code may be removed from the premises<\/strong>, reported to authorities, and permanently banned from the property.<\/li>
                                • Reports of violations are taken seriously, confidentially, and without retaliation<\/strong> to the reporter.<\/li>
                                • Suppliers and partners are required to agree to our Supplier Code of Conduct<\/strong>, which mirrors our anti-exploitation standards.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                                  Standard:<\/strong><\/p>

                                  At Royal Hotels & Resort, we are committed to maintaining the highest standards of professional behavior, ethical integrity, and guest service excellence<\/strong>. All employees are expected to uphold the company\u2019s values, contribute positively to the work environment, and act as ambassadors of the Royal brand.<\/p>

                                  Policy & Commitment:<\/strong><\/p>

                                  • Our team is the foundation of our guest experience. All employees must carry out their duties in a professional, respectful, and responsible<\/strong> manner.<\/li>
                                  • We promote a workplace that is inclusive, safe, service-oriented<\/strong>, and compliant with all local and international laws, including labor, safety, and environmental regulations.<\/li><\/ul>

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                                    Employee Code of Conduct:<\/strong><\/p>

                                    1. Professionalism & Integrity<\/strong>
                                      • Employees shall act honestly, respectfully, and ethically in all duties and interactions.<\/li>
                                      • Bribery, corruption, or dishonest practices are strictly prohibited.<\/li><\/ul><\/li>
                                      • Respectful Communication & Behavior<\/strong>
                                        • Harassment, discrimination, bullying, or any form of abuse is not tolerated.<\/li>
                                        • Employees are expected to treat guests, colleagues, and management with courtesy and respect.<\/li><\/ul><\/li>
                                        • Commitment to Service<\/strong>
                                          • We are committed to providing an exceptional guest experience at all times.<\/li>
                                          • Employees should take initiative, be proactive, and handle guest concerns professionally.<\/li><\/ul><\/li>
                                          • Confidentiality<\/strong>
                                            • Employees must safeguard all confidential company information and guest data.<\/li>
                                            • Sharing or misusing confidential materials is grounds for disciplinary action.<\/li><\/ul><\/li>
                                            • Appearance & Hygiene<\/strong>
                                              • Employees must adhere to grooming standards, wear proper uniforms, and maintain personal hygiene in line with hospitality norms.<\/li><\/ul><\/li>
                                              • Health, Safety & Environment<\/strong>
                                                • Employees must follow all health and safety procedures and report hazards immediately.<\/li>
                                                • Everyone is responsible for supporting our sustainability and environmental programs.<\/li><\/ul><\/li>
                                                • Punctuality & Reliability<\/strong>
                                                  • All staff are expected to report to work on time and follow scheduled shifts and attendance policies.<\/li><\/ul><\/li>
                                                  • Use of Company Property<\/strong>
                                                    • Company resources, equipment, and facilities should be used responsibly and for work purposes only.<\/li><\/ul><\/li>
                                                    • Compliance with Laws & Company Policies<\/strong>
                                                      • Employees must comply with all applicable laws and internal regulations.<\/li>
                                                      • Violations of any laws or company rules may result in disciplinary action, including dismissal.<\/li><\/ul><\/li><\/ol>

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                                                        Enforcement & Responsibility:<\/strong><\/p>

                                                        • All employees must review and acknowledge this Code of Conduct during onboarding.<\/li>
                                                        • Breaches of conduct may result in corrective action<\/strong>, up to and including termination.<\/li>
                                                        • Managers are responsible for ensuring team compliance and setting a positive example.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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