Royal Blue Receives British Airways Holidays’ Accolade in Recognition of Customer Excellence
Royal Blue is delighted to announce that it has received a British Airways Holidays’ Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry.
Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. Royal Blue received an overall score of 9.4/10.
British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays.
Reviews are collected from genuine customers via Reevoo (www.ba.com/reviews) – an independent and impartial third-party company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.
British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels.
“We are delighted that Royal Blue is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience. We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”
„It is a special honor to have won this award, as it is directly reflects on our hotel product within Royal Hotels & Resort. Our goal is to continually work on refining the service level for our guests in beautiful Dubrovnik. Capital investments into the infrastructure, innovations in the working processes all contribute to the quality service and overall positioning of our Resort. As a company, we are very appreciative of our hard working employees whose persistence and team work in providing impeccable service help make the experience of stay for our guests personable and simply great “, said Tom Zovko, the general manager.